Privacy Policy – How club77bet Protects Your Data

The Club77bet collects users' personal data in the following situations: at the time of registration, during regular use of the platform, when processing financial transactions, and through interactions with customer support. Collection follows the principle of necessity — we only collect what is strictly required for the stated purposes.

1.1 Data provided directly by the user

• Registration data: full name, CPF, date of birth, email address, mobile number, and full residential address including ZIP code.
• Identity documents: RG, CNH, or another official government-issued photo ID, CPF (front and back), and proof of residence — requested during the KYC (Know Your Customer) verification process.
• Payment data: Pix key, TED bank transfer details (Nubank, Itaú, Bradesco, Banco do Brasil, and others), credit or debit card information, and digital wallet data such as PicPay and Mercado Pago.
• Support communications: content of conversations via live chat, email, and other support channels.

1.2 Automatically collected data

• Browsing data: pages visited, time spent, clicks, navigation flow, and features used on the platform.
• Technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: betting history, financial transaction history, activated bonuses, and games accessed in the live casino or poker.
• Cookies and similar technologies: information stored locally on the user's device as described in Section 6 of this policy.

Every piece of data collected by the Club77bet has a specific, legitimate, and disclosed purpose. We do not use data for purposes incompatible with those stated in this policy without notifying the user and, where required, obtaining fresh consent.

2.1 Platform Operation

Registration and usage data are required to create and maintain your account, process bets on the Brasileirão, Superliga de Vôlei, NBB, UFC, and other sports, as well as manage access to the Live Casino, poker tables, and all other features of the Club77bet.

2.2 Processing of financial transactions

Financial data is used exclusively to process deposits and withdrawals via Pix, boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED bank transfers. The Club77bet does not store full credit card details on its own servers — this data is processed by PCI-DSS certified partners.

2.3 Legal compliance and fraud prevention

The Club77bet uses user data to fulfill legal obligations applicable to the sports betting and entertainment sector in Brazil, including: identity and age verification, anti-money laundering compliance as required by COAF, fraud prevention and detection of duplicate accounts, and responses to court orders or requests from competent authorities.

2.4 Improving the user experience

Browsing and platform usage data are analyzed in aggregate to identify interface improvement opportunities, personalize the display of odds and relevant events for each user, and enhance overall platform performance — especially during high-demand events like decisive Brasileirão rounds.

2.5 Communications and marketing

With the user's express consent, the Club77bet may send communications about new promotions, reload bonuses, Brasileirão free bets, guaranteed prize tournaments, and other platform news. Users may withdraw this consent at any time through their account notification settings or via the unsubscribe link included in all marketing emails.

The Club77bet does not sell users' personal data to third parties. Sharing only occurs in the situations described below and always with the appropriate safeguards in place to protect user privacy.

3.1 Essential service providers

To operate the platform, the Club77bet uses third-party service providers that process personal data on the company's behalf, including: certified payment processors (responsible for handling Pix, boleto, and card transactions), cloud infrastructure providers, live casino game suppliers, and identity verification companies. All providers are contractually required to maintain security standards equivalent to those of the Club77bet and not to use the data for their own purposes.

3.2 Compliance with legal obligations

The Club77bet may share data with government authorities, regulatory bodies, or the judiciary when required by law, court order, or a request from a competent authority in Brazil. In such cases, data is shared only to the extent necessary and, wherever possible, the user is notified in advance.

3.3 What We Never Do

• Sell or rent personal data to marketing companies or email list providers.
• Share data with competitors or companies unrelated to Club77bet's operations.
• Using betting data or users' financial behavior for purposes not disclosed in this policy.

The Club77bet adopts appropriate technical and organizational measures to protect users' personal data against unauthorized access, alteration, accidental or unlawful disclosure, or destruction.

4.1 Technical Security Measures

• 256-bit SSL encryption: All communication between the user's device and Club77bet's servers is encrypted in transit.
• Encryption at rest: Sensitive data stored on servers — including identity documents and financial data — is encrypted even when not in use.
• Two-factor authentication (2FA): Available to all users as an additional layer of account protection.
• Intrusion detection systems: Continuous monitoring to detect unauthorized access attempts to the platform's systems.
• Periodic penetration testing: Regular security audits conducted by specialized firms to identify and address vulnerabilities.

4.2 Organizational Measures

Access to users' personal data is restricted to employees and service providers of the Club77bet who require that information to carry out their duties. All personnel with access to personal data receive data protection training and sign confidentiality agreements. The principle of least privilege is applied across all internal system access.

4.3 In the event of a security incident

In the event of a security incident that could pose a risk to users' rights and freedoms, the Club77bet will notify the National Data Protection Authority (ANPD) within the legal deadline and inform affected users clearly and directly, describing the nature of the incident and the measures taken to mitigate the risks.

The General Data Protection Law (LGPD) grants Brazilian users a set of rights regarding their personal data. The Club77bet is committed to facilitating the exercise of these rights in a prompt, transparent, and free-of-charge manner.

5.1 Your Rights Under the LGPD

• Confirmation and access: You can confirm whether Club77bet processes your data and request a copy of the information held about you.
• Correction: You may request the correction of incomplete, inaccurate, or outdated data at any time through your account dashboard or by contacting support.
• Anonymization, blocking, or deletion: You may request the anonymization, blocking, or deletion of data that is unnecessary or processed in violation of the LGPD.
• Portability: You may request the portability of your data to another service provider, in accordance with ANPD regulations.
• Sharing information: You have the right to know which entities Club77bet shares your data with.
• Consent withdrawal: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of any processing carried out before the withdrawal.
• Objection: You may object to processing carried out on the basis of legitimate interest if you believe it infringes your rights.

5.2 How to Exercise Your Rights

To exercise any of the rights listed above, contact Club77bet by email at contato@club77bet.best with the subject line "LGPD Rights – [your full name]". We will respond within 15 business days, as required by the LGPD. For simpler requests — such as updating registration details — resolution typically takes up to 2 business days via the platform's live chat.

The Club77bet uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and — with your consent — personalize the content displayed.

6.1 Types of cookies used

• Essential cookies: Required for the platform's core functionality — such as keeping your session active while browsing, processing bets, and accessing your account balance. These cannot be disabled without affecting your ability to use the platform.
• Performance cookies: They collect anonymous, aggregated information about how users navigate the platform, which sections are most visited, and where usability issues occur. They help improve the overall experience without identifying individual users.
• Functionality cookies: Store user preferences such as language, odds format (decimal or American), and display settings. Can be disabled with partial loss of personalization.
• Analytical cookies: Used for aggregate analysis of platform usage behavior. Club77bet uses analytics tools whose data is anonymized before any processing takes place.

6.2 Cookie management

On your first visit to the Club77bet, the user is informed about the use of cookies and can manage their preferences through the consent panel. Non-essential cookies are only activated after consent is given. Settings can be changed at any time via the cookie preferences panel accessible in the platform footer.

6.3 Third-party cookies

Some of the service providers used by Club77bet — such as payment processors and live casino game suppliers — may use their own cookies within their integrations. These cookies are governed by the respective providers' privacy policies. The Club77bet has no direct control over third-party cookies, but only works with partners whose privacy practices align with LGPD standards.

The Club77bet retains users' personal data for as long as necessary to fulfill the purposes stated in this policy or to meet applicable legal and regulatory obligations.

7.1 Retention Periods

• Registration data and KYC documents: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering requirements.
• Financial transaction history: Retained for 5 years for tax and regulatory compliance purposes.
• Betting history: Retained for 2 years for user support and dispute resolution purposes.
• Support communications: Stored for 2 years from the last interaction.
• Anonymized browsing data: May be retained indefinitely, as they do not allow user identification.

7.2 Deletion after the retention period

Once the purposes have been fulfilled and the applicable legal retention periods have expired, data is securely deleted from the systems of Club77bet, using methods that prevent recovery. Where complete deletion is not technically feasible in the short term, data is irreversibly anonymized.

The Club77bet is a betting and adult entertainment platform intended exclusively for users aged 18 or over residing in Brazil. We do not knowingly collect personal data from anyone under 18.

If the Club77bet identifies that an account was created by a minor, the account is immediately closed, all data is deleted within the limits permitted by law, and any deposited funds are returned to the original payment method. Parents or guardians who discover that a minor has created an account on the Club77bet should contact support immediately at contato@club77bet.best so that the appropriate steps can be taken without delay.

Some of the service providers used by Club77bet — such as cloud infrastructure providers and live casino game suppliers — may process data on servers located outside Brazil.

When an international data transfer occurs, the Club77bet ensures that Brazilian users' data is protected by appropriate safeguards, including: standard contractual clauses approved by the ANPD, transfers only to countries with a level of protection equivalent to the LGPD, or through guarantee mechanisms recognized under Brazilian law.

The Club77bet does not transfer data to countries that do not provide adequate privacy protection guarantees. All contracts with international service providers include specific data protection clauses aligned with the LGPD.

The Club77bet may periodically review and update this Privacy Policy to reflect changes in data processing practices, updates to Brazilian data protection legislation, or improvements to internal privacy processes.

Whenever a material change is made to this policy — such as changes to processing purposes, new types of data collected, or new third-party sharing arrangements — the Club77bet will notify users at least 30 days in advance via their registered email and through a prominent notice on the platform. Minor changes, such as language updates or clarifications that do not affect rights or obligations, may be implemented without a prior notice period.

The date of the last update to this policy will always be shown at the top and in the index of this page. We recommend reviewing it periodically to stay informed about how your data is handled at Club77bet.

The Club77bet maintains a Data Protection Officer (DPO) responsible for handling privacy-related requests, overseeing internal LGPD compliance, and serving as the point of contact with the Autoridade Nacional de Proteção de Dados (ANPD).

11.1 Privacy channel

For any request related to this Privacy Policy or to exercise your rights as a data subject, contact us at contato@club77bet.best with the subject line "Privacy – [type of request]". Our team responds in Portuguese, with a turnaround of up to 15 business days for formal LGPD rights requests and up to 48 hours for general privacy inquiries.

11.2 Complaint to the ANPD

If you are not satisfied with the response from the Club77bet to an LGPD rights request, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD) through the agency's official channels. The Club77bet cooperates fully with the ANPD in any investigations related to data processing.